Privacy Policy

Trika Arabia Trading L.L.C. (“Trika Arabia”, “we”, “us” or “our”) is committed to protecting the privacy of our website visitors and clients. This Privacy Policy explains how we handle your personal data.

This Privacy Policy complies with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (the UAE PDPL) and relevant regulations across the Gulf Cooperation Council (GCC).

This Privacy Policy reflects our commitment to safeguarding the privacy of our website visitors and respecting their right to privacy online, both of which are highly important to us.

Since we collect essential information from visitors via our website, we have established this Privacy Policy to outline our procedures for collecting and sharing data. Trika Arabia Trading L.L.C. will process your personal information in accordance with the privacy statement in effect at the time of collection or as you otherwise agree.

By using this website, you accept the terms outlined below.

We collect information solely to meet your requests for services, procurement, or information. We may collect, store, and use the following types of personal data:

Identity Data: Details you provide when booking a showroom appointment, submitting a project brief, or subscribing to the newsletter, including your name, organisation or studio name, employment details, and any other personal information you choose to send us.

Contact Data: Your email address, phone number, and delivery address.

Projects Data: Details relating to any professional or private project you decide to share.

Transaction Data: Details about any procurement services or goods purchased through us.

Communication Data: Metadata and content associated with any communication you send via our website forms or email.

Technical Data: Information about your computer and visits, such as IP address, browser type, and similar technical data.

Refer to our Cookies Policy for further details.

Note: Before sharing personal information about another individual (e.g., a colleague or client), you must obtain that person’s consent for the disclosure and processing of their data in accordance with this Privacy Policy.

Any personal details submitted through our website will be used for the purposes outlined in this Privacy Policy.

We may use your data to:

Operations: Manage our website and business functions, and facilitate your use of the services offered on our website.

Service Delivery: Provide services or goods purchased through our procurement channels. This includes issuing statements, invoices, and payment reminders.

Communication: Send you notifications you have specifically requested by email, WhatsApp, or similar platforms.

Marketing: With your explicit consent or upon your request, we may send our email newsletter or curated updates about our brand partners or ourselves, which we believe may interest you, via post or—if you have agreed— by email, WhatsApp, or similar channels. We may also send non-marketing commercial messages.

We will not share your personal data with third parties for their marketing purposes without your explicit consent. You can unsubscribe at any time.

Support: Respond to enquiries and complaints related to our website. Security: Protect our website and prevent fraudulent activities.

We treat your data with strict confidentiality. Your personal information may only be disclosed when reasonably necessary to:

Internal Teams: Our staff, officers, and subsidiaries (including European sister companies).

Transfer to Sister Companies in the EU: Being part of an international network, we may share necessary project data with our sister company in Croatia (EU). Since Croatia is part of the European Economic Area (EEA), data transfers to our Croatian entity are protected under the General Data Protection Regulation (GDPR). For transfers from the EEA back to our Dubai HQ, we rely on Standard Contractual Clauses (SCCs) or the adequacy regarding specific Free Zones (if applicable), ensuring your data remains protected.

Partners: Suppliers or subcontractors, specifically for FF&E deliveries and installation.

Professional Advisers: Insurers, accountants, and legal counsel.

Legal Obligations: As required by law or in relation to legal proceedings to establish, exercise, or defend our legal rights.

Europe & GDPR Compliance: While our headquarters are in Dubai, our operations are closely linked with our sister company in Zagreb, Croatia (EU).

If you are an EU resident: We process your data on the basis of “Legitimate Interest” (B2B communications) or “Performance of Contract”.

Data Sharing: Data shared between our Dubai HQ and Zagreb office is protected. The EU recognises strict data protection standards. When we transfer data from the EU to Dubai, we ensure appropriate safeguards are in place, aligned with the European Commission’s requirements.

Controller/Processor: For the purpose of UAE Law, Trika Arabia Trading L.L.C. is the Controller. For joint projects with our Croatian office, both entities act as Joint Controllers regarding project data.

We deploy robust technical and organisational measures to prevent loss, misuse, or alteration of your personal data. All data is stored on secure servers protected by passwords and firewalls. We retain personal data only as long as necessary for processing or as relevant to ongoing or potential legal proceedings or audits in the UAE.

Our website contains links to third-party websites. We have no control over or responsibility for their privacy policies and practices.

Under UAE Law, you have the right to:

Access: Request copies of any personal information we hold about you.

Verification: Provide proof of your identity, such as a photocopy of your Passport or Emirates ID.

Correction or Erasure: Request correction or deletion of your data (“The Right to be Forgotten”), subject to legal retention requirements.

Opt-Out: Tell us at any time if you do not want us to process your personal information for marketing purposes.

For visitors from the European Union: In addition to your rights under UAE law, you retain all rights under the GDPR, including the right to lodge a complaint with a supervisory authority in your member state.

The laws of the United Arab Emirates shall exclusively govern any disputes that may arise as a result of using this website.

We may update this Privacy Policy from time to time. It is the responsibility of the website visitor to visit this page to learn about any updates/changes to the Privacy Policy. Continued use of the website implies acceptance of these changes.